"General Terms & Conditions"
- Please remember that all special requests like early check-In, late check-out, smoking room, non-smoking room, views, floors, king bed, twin bed, adjoining and/or interconnecting rooms are strictly subject to availability upon arrival and same cannot be guaranteed prior.
- Cost of expenses of personal nature at the place of stay, such as laundry, telephone calls, room service, alcoholic beverages, mini bar etc. not mentioned in the inclusions will have to be borne by the traveller.
- For SIC (i.e. shared) transfers, please reach SIC pick up spot at least 10 minutes prior to actual timing - any delay by passenger in reporting on time may lead to loss of service and will not be refundable.
- Customers can not change the itinerary during the trip unless the same has been pre-informed and assented by Service provider.
- Only Goa does not guarantee the hotel services and food quality. However, we suggest that in case of any concerns, kindly inform the Duty Manager of hotel immediately so that timely action may be taken.
- Customers should take responsibility of their own luggage. Cab drivers do not provide porter services and cannot be held liable for any such loss.
- Vouchers provided by us against the booking need to be verified by the traveller and any discrepancy should be brought to notice within 24 hours from the date of receipt of the vouchers.
- In case of non-compliance of payment terms, Only Goa reserves the right to cancel the booking.
- Refunds can only be given in cases of inclusions mentioned in package confirmed by the customer are not delivered by the Service provider (i.e. airlines, Sightseeing and Activities operator, self-driven car/bike Providers and accommodation providers). Refunds will not be given in any other case.
- In case of force majeure cases (such as curfew, riots etc.), Only Goa shall not be liable for any losses made thereof.
- Standard check-in timings of hotels are 01:00 pm and check-out is 11:00 am. Early check-in and late check-out will be available as per hotel availability and hotel rules.
- Car/driver details will be provided 1 day prior to travel start date.
- It is mandatory to carry a valid photo identity card for hotel stay (Passport/Driving License/Voter ID card/Aadhar card).
- Driver allowances start from 7.00 am - 6.00pm for a particular day. If the vehicle starts before 7.00am/after 06.00pm for a particular day, extra driver allowances applicable and needs to be paid direct to driver.
- If balance payment due is On arrival, failure to pay timely on arrival may lead to booking getting cancelled the next day.
- In case of cab break downs, you might need to wait till the issue gets sorted out. If it is taking more time, then we will pay for sightseeing after receiving verified information.
- Cancellation amount/charges will be calculated as per total booking amount, irrespective of whether full booking amount has been paid or not.
"Other Terms & Cond"
If you cancel your booking you may incur a cancellation charge. The amount of this charge will vary depending on when the cancellation is made and the terms and conditions of the supplier of travel services or product. These charges can be up to 100 Percentage of the cost of the booking, regardless of whether travel has commenced. If you are entitled to a refund, please note Only Goa is unable to provide you with funds until they are received from the supplier (including airlines, Sightseeing and Activities operator, self-driven car/bike Providers and accommodation providers). Only Goa will charge a cancellation fee per booking. In case of Group Bookings/Fixed Departures, no refund can be made once booking is confirmed.
General Booking I.e. Packages & Hotel/accommodations Cancellation Policy is given below.
- 30 days and More Before Check in cancellation will be 25 Percentage Of Land Package Amount.
- Between 29-15 Days cancellation will be 50 Percentage of Land Package Amount.
- Between 0-14 Days cancellation will be 100 Percentage land Package Amount.
- Airlines Cancellation Charges is as per Airline Policy and a Conv Fee of INR 100 per passanger per ticket.
For Other Cancellation Policy Please Check below Points on Website.
Airline Schedules/Cancellation/Delays T & C , Hotel/Accommodation T & C, Amendment or Alterations T & C